Refund & Return Policy

Last updated: September 1, 2026

1. Return Window

We want you (and your pet) to be completely happy with your purchase. If you are not satisfied, you may return eligible items within 30 days of the delivery date for a refund or exchange.

2. Eligibility

To be eligible for a return, the item must be unused, unwashed, and in its original condition and packaging with all tags and accessories included. Final-sale items (clearly marked at checkout) are excluded from voluntary returns.

3. How to Initiate a Return

Contact us at decopark@foxmail.com within the return window with your order number and the reason for return. We will provide a return authorization and instructions within 1–2 business days.

4. Return Shipping

Return shipping is free for defective, damaged, or incorrect items. For other returns, return shipping costs are the customer's responsibility unless otherwise stated. We recommend using a trackable shipping method.

5. Inspection and Refunds

Once your return arrives, we will inspect it within 2–5 business days. Approved refunds are issued to your original payment method (e.g., your PayPal account) within 5–10 business days after approval. Your payment provider may take additional time to post the refund.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours with your order number and photos of the issue. We will arrange a free replacement or a full refund, including return shipping, and will not require you to return the item when it is impractical to do so.

7. Questions

For any questions about this policy, contact us at decopark@foxmail.com.